Danville Community College is a learning community with specific expectations concerning the conduct of its students. The student handbook discusses your rights, responsibilities, and conduct as you pursue your education. Danville Community College’s approach to student learning and student conducts is to provide a safe and healthy learning environment that facilitates the mission of the College. When a student’s conduct adversely affects the College’s pursuit of its educational objectives, actions will be taken to remedy the situation. Danville Community College’s approach will be both to resolve the problem and to help students to learn from their mistakes. In accordance with this general philosophy, efforts will always be made to resolve discipline issues, informally, if possible.
RIGHTS AND RESPONSIBILITIES
- The submission of an application for admission to Danville Community College represents a voluntary decision on your part to participate in the programs offered by the institution pursuant to its policies, rules, and regulations. College approval of your application, in turn, represents the extension of a privilege to join the college community and to remain a part of it as long as you meet its required academic and behavior standards.
- You have the privilege of exercising your rights without fear or prejudice as long as you respect the laws of the state, the policies of the College, and the rights of others on campus. Such rights include the following:
- You are free to pursue your educational goals; appropriate opportunities for learning in the classroom and on the campus shall be provided by the College through its curricula.
- No disciplinary sanctions may be imposed upon you without due process.
- Free inquiry, expressions, and assembly are guaranteed to you provided your actions do not interfere with the rights or safety of others or the effective operation of the institution.
- The College and members of the College community have the right to expect safety, protections of property and the continuity of the educational process.
STUDENT INITIATED GRIEVANCE PROCEDURE Danville Community College is dedicated to an affirmative action policy which provides that all grievances relating to students at the college, including grade appeals, will be handled fairly and without regard to race, color, age, national origin, sex, disability, or other non-merit factors. A grievance is a difference between a student and an employee of the college with respect to the application of the provisions of the rules, policies, procedures, and regulations of the college or the Virginia Community & College system as this application affects the activities or status of each student. The grievance procedure must be initiated within seven (7) class days according to the following procedure. Three steps delineate the procedure to be followed when a student is filing a grievance against an employee of the college for failing to follow the provisions of VCCS and/or DCC rules, policies, procedures, and/or regulations.
- The student initiating the grievance shall discuss it with the college employee involved.
- The student may request a Danville Community College counselor’s participation as a third party to discuss the issue when the student judges that the personal conference with the college employee would be detrimental to resolving the problem.
- Every reasonable effort should be made by all parties to resolve the matter at this step.
- Documentation of the Step I decision shall be submitted in writing by the employee to the student and the employee’s supervisor within seven (7) class days of the student/employee conference.
- If the student is dissatisfied with the decision after Step II, s/he may, within seven (7) class days, file a written appeal with the employee’s supervisor.
- Within (7) seven class days of receipt of the written grievance from the student, the supervisor will schedule and hold a meeting with the student and the employee, separately or together.
- The supervisor will conduct the meeting to hear the grievance, maintain a written record of the meeting, and will notify the student, employee and the Vice President of Academic Affairs and Student Services of the decision within (7) seven class days.
- If the student is dissatisfied with the decision at Step III s/he may, within seven (7) class days, file a written grievance to the Vice President for Academic Affairs and Student Services.
- Vice President for Academic Affairs and Student Services.
- Within seven (7) class days after receipt of the written grievance, the Division Dean appointed to serve as Chair of the Review committee will be responsible for selecting the 5eview Committee.
- Review Committee
The Review Committee is dedicated to fair and impartial hearings in order to resolve the grievance. The members will decide, by at least a majority vote, to uphold, to modify, or reverse the decision made at the previous level. The Review Committee will consist of two faculty members, one division dean, one counselor, and two students, whose names are randomly selected. To ensure a fair and impartial committee, the President may replace any member of this Committee with another student or faculty/staff member, whenever deemed appropriate by the President.
- The Dean or a VP of Workforce Services shall set a time and place for the hearing and notify every individual involved in an earlier step of the grievance.
- All parties concerned shall be given at least five (5) class days’ written notice informing them of the nature of the complaint, and the date, time, and location of the hearing.
- The student requesting the hearing shall present the case to the Committee. The party against whom the complaint has been lodged shall have the opportunity to respond to the complaint. Both parties shall be allowed to present only relevant information to the Committee; however, it is the responsibility of the parties to arrange for such information.
- The student has the right to be accompanied by counsel or advisor who may come from within or outside the College. Such counsel or advisor must restrict his/her participation to advising the student, and he/she may not participate the actual proceedings of the hearing.
- After hearing all relevant information, the Vice President of Academic Affairs and Student Services may ask for a concluding statement from each party if such statement would aid the Committee’ s deliberation.
- Following the concluding statements, the Vice President of Academic Affairs and Student Services shall invite the student and the faculty member to leave the room.
- The Committee shall deliberate and shall decide the issue and subsequently state its ruling and rationale in writing within seven (7) class days after a decision is reached.
- A majority vote will control. A minority report may be included signed by the minority position. If the Committee upholds the student’ s grievance, it will recommend specific measures to be taken by the Vice President of Academic Affairs and Student Services, the Division Dean, or AV P of Workforce Services and/or the faculty member involved to resolve the issue in an appropriate and fair manner.
- In case of academic dishonesty where the committee finds the student violated the standards of acceptable conduct, the Committee will accept the recommended penalty of the faculty member in whose class the offense occurred unless the committee finds, by majority vote, that such recommended penalty is unfair in the light of the evidence. It will then access the disciplinary action taken. The Committee’ s decision and any minority report will be stated in writing of rationale and provided to the affected student and appropriate college officials including the College President.
- Verbal or written warning;
- Requirement that the student complete a special project which may be, but is not limited to, writing an essay, attending a special class or lecture, or attending counseling sessions; c. Withholding of official transcript or degree;
- Bar against readmission;
- Denial or non-recognition of a degree;
- Withdrawing from a course with a grade of ” W ” ;
- Failing or reduction of a grade on a test, a course, or other academic work and/or requiring the performance of additional academic work that is not required of other students in the course;
- The hearing will be recorded.
- The Committee’s decision may be appealed to the President of the college. The appeal must be in writing and set forth the specific ground(s) for appeal and be filed with the President no later than ten (10) class days from the decision of the Committee, unless the President grants an extension for good cause. Failure to file an appeal within the time provided, in writing, as above shall cause a loss of the right to appeal.
- Notwithstanding the foregoing, the President reserves the right to take any action as the President determines to be in the best interest of the college.
State Council of Higher Education for Virginia (SCHEV)
As a last resort, if a student has exhausted the avenues provided by DCC and the complaint has not been resolved internally, the student may file a formal complaint with the State Council of Higher Education for Virginia (SCHEV).
STUDENT CONDUCT AND DISCIPLINE
At Danville Community College, the primary concern is the student. The College attempts to provide students a safe environment conducive to academic endeavor, social growth, and acceptable behavior.
- Acquaintance with Policies, Rules, and Regulations: The Code of Student Conduct is subject to change by the college administration. E ach student is expected to be fully acquainted with all published policies, rules, and regulations of the college, copies of which will be available to each student for review in the Admissions Office. The College will hold each student responsible for compliance with these policies, rules, and regulations. The student is responsible for obtaining published materials to update the items in this code. Online versions of the policies, rules and regulations will be up-to-date.
- Student Misconduct: E ach student is expected to conduct himself/herself in a manner consistent with the College’s functions as an educational institution. 6pecific examples of misconduct for which students may be subject to disciplinary action include but are not limited to the following:
- Use or possession of ammunition, firearms, or other weapons. None of the preceding is allowed in cars parked on campus. (See Item 3).
- Conducting oneself in a manner that endangers the health or safety of self and/ or other persons.
- Acts of intimidation, harassment, or bullying directed towards employees, students or guests of the College, including via social media.
- Wearing of clothing that exposes parts of the body or undergarments in such a manner that is offensive to others. Use of vulgar or offensive language.
- Commission of any criminal offense under federal, state, or municipal law on campus.
- Violation of or failure to comply with any college policy, rule, or regulation.
- Giving false testimony and/or information to any campus official.
- Knowingly initiating, communicating, or circulating a false report of a bombing‑ fire offense; or other emergency.
- Misuse of fire or other life-safety equipment.
- Possession of ignition devices, fireworks, flammable liquids or objects, which could cause damage by fire or explosion.
- Creating or participating in disturbances on college property or at a college activity resulting in the disruption of college activities.
- Inappropriate classroom behavior. (The faculty member has responsibility for control of the classroom and may take steps to ensure an orderly environment).
- Failure to meet financial obligations to the college in accordance to institutional business office procedures.
- Stealing, destroying, defacing, damaging, or misuse of college property or property belonging to another.
- Possession of or making use of college keys/keycards for unauthorized purposes.
- Unauthorized entry into or use of college buildings, facilities, or equipment.
- Unauthorized solicitation on college-controlled property.
- Possessing or using intoxicating beverages on college property or at college activities.
- Being intoxicated or impaired while on campus or at college activities.
- Gambling in any form on college property.
- Illegal possession, use, sale or distribution of any quantity of any drug, narcotic, or controlled substance.
- Forgery, alteration, or misuse of college documents, forms, or records.
- Obstruction or disruption of teaching, research, administration, disciplinary procedures or other college activities.
- Firearms and Other Weapons: Firearms and dangerous weapons of any type are NOT PERMITTED on or in campus facilities, except when carried by bona fide law enforcement officers in their official capacities. The use, possession (including in parked cars on campus), or sale of ammunition, firearms, or other weapons is strictly forbidden and may result in penalties which include denial or revocation of admission and suspension from the College.
Possession of Weapons Prohibited
Possession or carrying of any weapon by any person, except a police officer, is prohibited on college property in academic buildings, administrative office buildings, student centers, child care centers, dining facilities and places of like kind where people congregate, or while attending any sporting, entertainment or educational events.
Entry upon the aforementioned college property in violation of this prohibition is expressly forbidden.
Any individual in violation of this prohibition will be asked to remove the weapon immediately. Failure to comply may result in a student conduct referral, an employee disciplinary action, or arrest.
- Gang Activity: This is defined as any activity that leads college officials to reasonably believe that such behavior, apparel, activities, or acts are “gang related” and adversely affect the campus environment and/or educational objectives of Danville Community College. This may include: wearing apparel of a gang-related nature (including, but not limited to clothing, clothing accessories, Jewelry, hair accessories, tattoos, emblems, badges, symbols, signs); presenting a physical safety hazard to self, students, faculty, staff, or other persons on the college campus; communicating verbally or nonverbally (gestures, handshakes, slogans, drawings, etc.) to convey affiliation in a gang‑ defacing college or personal property with gang-related graffiti, symbols, or slogans‑ or soliciting others for gang membership.
- Academic Honesty: Students will be expected to maintain complete honesty and integrity in their experiences in the classroom. Any student found guilty of dishonesty in academic work is subject to disciplinary action.
- The college may initiate disciplinary proceedings against a student accused of any form of academic dishonesty including, but not limited to, the following:
- Copying from another student’s test paper or other academic work.
- Using materials not authorized by the person giving the test.
- Collaborating, without authority, with another student during an examination or in preparing academic work.
- Knowingly using, buying, selling, stealing, transporting, or soliciting, in whole or part, the contents of an non-administered test.
- Substitution for another student, or permitting another student to substitute for oneself, to take a test or prepare other academic work.
- Bribing another person to obtain a non-administered test or information about a non-administered test.
- The appropriation of another’ s work without acknowledging the incorporation of another’ s work in one’ s own written work (plagiarism).
- Procedures for discipline due to academic dishonesty will be the same as specified in Section 7 , except that all academic dishonesty actions will be first considered and reviewed by the appropriate faculty member. If the student does not accept the decision of the faculty member, the student may discuss his/her concerns with the Division Dean. If the student does not accept the decision of the Division Dean, the College will then follow the normal disciplinary procedures in Sections 6 and 7.
- Plagiarism Policy: A student who receives a failing grade (” F” ) in a course as a result of academic dishonesty (such as plagiarism) may not withdraw from that course with a ” W ” or receive a refund. This policy applies to any student in a particular course deemed to have committed an act of academic dishonesty during any part of a semester, and regardless of whether he/she has turned in any graded work. Mitigating circumstances do not apply in such cases. If the student does not accept the decision, the College will then follow the normal disciplinary procedures in Sections 6 and 7.
- DISCIPLINARY PROCEDURES, INCIDENT REPORTS & RESULTING ACTIONS (02/17)
- Any person charged with an offense is entitled to due process and is considered innocent until proven otherwise.
- Any student of Danville Community College may complete an incident report against a student or college employee.
- Any employee of Danville Community College may complete an incident report against a student, guest or visitor of Danville Community College.
- All reports must be filed with the Dean of Student Support Services or his/her designee. Blank incident reports may be obtained from the Security Office and from the Student Services Office in the Wyatt Building. The form is also available online.
- Confidentiality will be maintained throughout the handling of the case.
- The completed incident report should be submitted to Student Services.
Procedure for Administration of Discipline he Vice President of Academic Affairs and Student Services or his/her designee will have primary authority and responsibility for the administration of student discipline at the college.
When the Student Support Services (SSS) Department receives an Incident Report, a SSS representative shall investigate the alleged violation. After completing the preliminary investigation, the SS representative may:
- Dismiss the allegation as unfounded and take no further action.
- Determine the severity and nature of the problem.
- Refer the student to the College’s Grievance Procedure.
- Consult with the Vice President of Academic Affairs and Student Services or his/her designee. *Upon receipt of a completed incident, the student may be given notice to appear before the Vice President of Academic Affairs and Student Services or his/her designee. Failure to report may result in disciplinary action.
The Vice President of Academic Affairs and Student Services or his/her designee will determine if such allegations are founded. If the material facts upon which the charges are based are not disputed, and the student does not request a Review Committee hearing, the Vice President of Academic Affairs and Student Services will assess the penalty appropriate to the charges.
In cases where further action is warranted, the following disciplinary actions may be taken:
- Deny or revoke admission
- Verbal or written warning.
- Requirement that the student meet with a professional counselor.
- Requirement that the student completes a special project which may be, but is not limited to, writing an essay, attending a special class or lecture.
- Disciplinary probation imposed for a definite period of time, which stipulates that future violations may result in disciplinary suspension.
- Ineligibility for election to a student office.
- Removal from an organizational office.
- Prohibition from representing the college in any special or honorary role.
- Withholding of official transcript or degree.
- Restitution, whether monetary or performing specific duties.
- Denial or non-recognition of a degree.
- Suspension of rights and privileges, including participation in curricular, co-curricular, or extracurricular activities for a specified period of time.
- Withdrawal from a course with a grade of ” W ” or ” F” grade.
- Failing or reduction of a grade on a test, a course, or other academic work and/or requiring the retaking of a test, a course, or other academic work and/or requiring the performance of additional academic work that is not required of other students in the course.
- Loss of or ineligibility for student grant, loan, or scholarship.
- Expulsion from the college.
- Blocking a student from enrolling until a specified act is performed by the student.
- Warning Probation, a written reprimand indicating that further violations of regulations will result in more severe disciplinary action. Warning probation may be imposed for any length of time up to one calendar year, and the student shall automatically be removed from probation when the imposed period expires.
- Suspension from the College: Exclusion from attending the College as a student for a definite period of time not to exceed one year.
- Dismissal: Termination of student status for not less than one year. The conditions of readmission, if any, will be stated in the order of dismissal.
The Vice President of Academic Affairs and Student Services will prepare a written notification of the disciplinary actions to be taken by the college which will be delivered to the student by certified letter/return receipt requested.
- Immediate Disciplinary Action: The Vice President of Academic Affairs and Student Services, the President of the College, or his/ her designee may take immediate interim disciplinary action, including suspension, pending a hearing against a student for violation of a rule or regulation of the college. This should occur only when the continuing presence of the student poses a danger to persons or property or the individual presents a threat of disrupting the academic processes of the institution. In such cases, the Vice President of Academic Affairs and Student Services or his/her designee will, if possible, meet with the student prior to suspension and discuss the reasons for the interim suspension.
Ineligibility for Refund: Students who are withdrawn by the College for disciplinary reasons are not eligible for a refund of tuition and fees. A student who is expelled for the College after the designated refund date forfeits all payments for tuition and fees incurred for the semester the incident occurred.
Outstanding Financial Obligation: Immediate interim disciplinary action, including the blocking of re-enrollment and/or denying the release of official transcripts may be taken against any student who has outstanding financial obligations to the College. The student has the right to immediately discuss re-enrollment and/ or denial of the release of official transcripts with the 2ffice of Admissions and 5ecords who will refer the student to the appropriate college official for a discussion of the reason or reasons for the block. Following this discussion, the student may request the case be reviewed pursuant to the normal disciplinary procedures.
Student Disciplinary Hearings: In the cases in which the student disputes the facts upon which the charges are based or in those cases in which the student accepts the facts but disputes the disciplinary action taken, the student will have the opportunity to have the decision reviewed by a fair and impartial Review Committee
- If the student wishes to have a hearing with the Review Committee, the student must, within three (3) class days of the time at which the certified letter was received by the student, submit to the Vice President of Academic Affairs and Student Services a written request for review.
- A representative of the Vice President of Academic and 6tudent 6ervices 2ffice will be present during the hearings as a non-voting resource person.
- Except in those cases where immediate interim disciplinary action has been taken under authority of Immediate Disciplinary Action Section, the accused student will be given five (5) class days’ notification by the Vice President of Academic Affairs and Student Services of the date, time, and place for the hearing, and the names of the Review Committee members.
- Upon a hearing of the charges, the Vice President of Academic Affairs and Student Services has the responsibility of going forward with the evidence and the burden of proving the charges by the greater weight of the credible evidence. In no case will this person serve as the resource person of the Review Committee. The hearing will be conducted in accordance with the following procedures:
- The student may challenge the impartiality of a member of the Review Committee at any time prior to the introduction of any evidence. The validity of this challenge will be decided upon by the remainder of the Committee. In the event any member of the Review Committee is disqualified, a new member will be appointed by the college President.
- Each party will have the right to appear and present evidence in person. Each party has the right to be accompanied by counsel or advisor who may come from within or outside the College. Such counsel or advisor must restrict his/her participation to advising the party, and he/she may not participate in the actual proceedings of the hearing.
- The student may elect not to appear at a hearing; however, it will still be held.
- The hearing will be closed to the public.
The Dean will open the meeting by advising the student of the Committee’s procedures.
- The Dean will then review in the presence of the student and the Vice President of Academic Affairs and Student Services, the allegations that were the basis of the disciplinary action.
- The Dean will then review in the presence of the student and the Vice President of Academic Affairs and Student Services, the allegations that were the basis of the disciplinary action.
- The Dean will then call upon the Vice President of Academic Affairs and Student Services to be questioned by Committee members and the student.
- The Dean will then call upon the student to make a formal statement and to be questioned by members of the Committee.
- The Dean will then ask the Vice President of Academic Affairs and Student Services to introduce any relevant evidence. In like manner, the dean will ask the student to introduce any relevant evidence.
- After reviewing all evidence, the dean will call for a concluding statement from the Vice President of Academic Affairs and Student Services and the student.
- The Committee will deliberate privately and reach a decision as to whether the student has violated standards of acceptable conduct as charged OR that the student has not violated standards of acceptable conduct as charged. A majority vote will control. If the committee finds that the student has violated standards of acceptable conduct as charged, it will assess the disciplinary action taken. The Committee’ s decision and any minority report will be stated in writing of rationale and provided to the affected student and appropriate college officials including the College President.
- The hearing will be recorded. If either party desires to appeal the finding, the recording will be transcribed and both parties will be furnished a copy of the transcript.
5) After assessing the disciplinary action taken, the Review Committee may uphold the previous action or amend the action in accordance with the following prescribed options:
a. Verbal or written warning.
b. Requirement that the student meet with a professional counselor.
c. Requirement that the student completes a special project which may be, but is not limited to, writing an essay, attending a special class or lecture.
d. Disciplinary probation imposed for a definite period of time, which stipulates that future violations may result in disciplinary suspension.
e. Ineligibility for election to a student office.
f. Removal from an organizational office.
g. Prohibition from representing the college in any special or honorary role.
h. Withholding of official transcript or degree.
i. Deny or revoke admission
j. Restitution, whether monetary or performing specific duties.
k. Denial or non-recognition of a degree.
l. Suspension of rights and privileges, including participation in curricular, co-curricular, or extracurricular activities for a specified period of time.
m. Withdrawal from a course with a grade of ” W ” or ” F” grade.
n. Failing or reduction of a grade on a test, a course, or other academic work and/or requiring the retaking of a test, a course, or other academic work and/or requiring the performance of additional academic work that is not required of other students in the course.
o. Loss of or ineligibility for student grant, loan, or scholarship.
p. Expulsion from the college.
q. Blocking a student from enrolling until a specified act is performed by the student.
Review of the College President: The President of the College may approve, reject, or modify the decision of the Vice President of Academic Affairs and Student Services or the Review Committee or may require that the hearing be reopened for the presentation of additional evidence.
Appeal: The Review Committee’s decision may be appealed to the President of the College. The appeal must be in writing and set forth the specific ground(s) for appeal and be filed with the President no later than seven (7 ) class days from the decision. )ailure to file an appeal within the time provided, in writing, as above shall cause a loss of the right of appeal. The President will be the final appellant review. The President may approve or reject the decision. The decision will be reviewed upon the basis of the transcript of the hearing. Both parties may, at the discretion of the President of the College, submit oral or written arguments to support their positions. In order for the appeal to be considered, all the necessary documentation is to be filed with the President of the College within seven (7 ) class days after the notice of appeal is given.
Recording of Disciplinary Action: The College will maintain confidential records of all disciplinary actions. The College may expunge these records within three (3) years after the student ceases to be enrolled.
Suspended Student Restriction: No student who has been suspended for disciplinary reasons from the College will be permitted on the campus of the College during the suspension period without the prior written approval of the Vice President of Academic Affairs and Student Services.
Admission after Disciplinary Action: To have admission reinstated, the student should submit a letter to the Vice President of Academic and Student Services, who will make the final decision on re-entry to the College.
Appeal Process for Revoked Admission
When a student’s admission is revoked, he/ she may invoke the appeal process. Students who have registered for class but not yet started classes will be administratively withdrawn, and an appropriate service indicator will be placed on the student’ s record which will prevent the student from registering for classes. If the student is already attending classes, the College will reserve the class enrollment until the appeal process is complete, but the individual will not be allowed to attend class during the appeal process.
The College will make every effort to expedite the appeals timeline.
1. The student will receive a certified letterreturn receipt requested from the Dean of Student Success and Academic Advancement or designee notifying the student of the revoked admission and outlining the appeal process.
2 . The student may write a letter of appeal to the Dean of Student Success and Academic Advancement in which he/she (1) provides justification for consideration of admissionreinstatement and (2 ) discloses the nature of the offense and/or conviction serving as the basis for DCC’ s action to revoke admission. If the student is a convicted sex offender, the letter should include a statement acknowledging his/her understanding that his/her identity and status as a convicted sex offender will be publicized on the college campus in accordance with federal and state law if he/she is admitted or reinstated.
The letter of appeal must be submitted to the Dean of Student Success and Academic Advancement within seven (7) business days of notification by the college
3. A panel of five (5) full-time faculty or administrators will review the information submitted and make a decision by a simple majority vote within fourteen (14) business days of receiving the letter of appeal. The Dean of Student Success and Academic Advancement will serve as the convener of the panel and will be a member of the panel. Panel discussions will be confidential.
4. If the panel determines that the withdrawn student represents a threat or potential danger to the College and/or the revoked admission/ withdrawn enrollment is considered to be in the best interest of the College, the following apply:
a. the student’ s admission to the College will remain revoked
b. the student will be administratively withdrawn from classes if classes have been held
c. an enrolled student will receive a tuition refund. Tuition refunds will not be granted for students removed from the College for disciplinary reasons
5. The Dean of Student Success and Academic Advancement will inform the student by certified letterreturn receipt requested of the decision of the appeals panel. The decision of the appeals panel shall be final.
DRUG ABUSE PREVENTION PROGRAM FOR STUDENTS AND EMPLOYEES
The Student Services Department is responsible for the following:
- Arrange an annual seminar on substance abuse for students, faculty and staff.
- Publish information in the student newsletter, DCC News, and in faculty and staff newsletters about substance abuse prevention and the availability of assistance.
- Partner with the mental health services in providing information about substance abuse prevention to students, faculty, and staff.
- Be the on-campus source of assistance for students, faculty, and staff and will be responsible for referrals for assistance for any student or employee.
The College is committed to providing a drug-free environment for its employees and students. It is a violation of college rules for students to manufacture, distribute, dispense, possess or use controlled substances while participating in college related activities, on or off campus. Students who are using or dealing in drugs are subject to disciplinary procedures. Students who are convicted of drug related offenses are required to notify the Vice President of Academic Affairs and Student Services within five days of such conviction. Students who are involved with drugs or who have drug-related problems are encouraged to contact the Student Services Department for assistance in obtaining treatment.