DCC Castle Bookstore

• Financial Aid Bookstore Purchasing Policy
• DCC Bookstore Refund Policy
• DCC Bookstore Return Policy

Located in the EIT Building, the DCC bookstore offers a variety of products including books, school supplies, clothing, and computer items. Students can access course material information, including ISBN, prices, and the ability to order online on the DCC Castle Bookstore website. 

Financial Aid Bookstore Purchasing Policy

The College Bookstore is authorized to allow students to charge the following materials to their financial aid for 10 days prior to the start of a term until the end of the main drop period. Students may use excess financial aid in the College Bookstore to purchase only required books and supplies for registered courses deemed eligible for financial aid for the term, during the designated charge dates. A course would be deemed ineligible for financial aid if any of the four following circumstances exist:

1. The course does not apply to the student’s academic program;
2. The course has already been repeated once after having been successfully completed. Successful completion is defined as any grade other than an F, U, R, or W;
3. The course is developmental, and the student has already attempted 30 or more developmental credits, and/or
4. The course is a basic skills class (BSK) that is below the postsecondary level.

The approved dollar amounts available per student to charge will vary according to the financial aid award and enrollment.

Additional supplies can include:

• One computer or tablet (authorization required) *see below
• One scientific calculator
• Required tools
• Required uniforms

*Students will receive a Bookstore Authorization form from the bookstore. One laptop/tablet purchase is allowed with subsequent purchase requests evaluated on a case-by-case basis, such as course requirements stipulating an upgrade is necessary or theft.

There is no refund policy from the Bookstore on laptops or electronic items. The bookstore staff will be happy to advise students on registering their laptop and activating any warranties available. The manufacturer will provide instructions on return, repair or replacement of a defective or damaged laptop within the bounds of the applicable warranty.

Any other electronic item is considered not course related and may not be purchased with financial aid. Other items not approved for purchase with financial aid include but are not limited to apparel, food, cell phones, gift items, and gift/prepaid cards.

During the book purchase period, books and supplies purchased using financial aid cannot be returned to the College Bookstore for cash. Amounts for returned items must be credited back to the financial aid source that paid for the books and supplies on the student’s account.

DCC Bookstore - Refund Policy

The bookstore will allow refunds for purchases if the following conditions are met:  

• Receipts are required for state audit purposes on all purchases.  If a receipt is lost or otherwise unavailable then some other proof of purchase is necessary (i.e., cancelled check, bank statement). The bookstore is not responsible for lost, destroyed, or misplaced receipts. There is a $5.00 fee for all receipt look ups. 
   
• Refunds on purchases made by credit or debit card will be credited to the credit or debit card. When financial aid pays for students’ books (i.e., Pell Grant, Trade Act, Foundation scholarship, etc.) the corresponding financial aid account will be credited.  All other refunds are made by check and mailed within two to three weeks of return.  No cash refunds can be given at any time.   
   
• New books and related materials must be returned in new, resalable condition. Books with highlighting, water damage or missing pages will not be accepted for return.  If books were purchased from our website and shipped to the customer, the shipping cost is non-refundable.  Access codes must be sealed and unused. (Exposed codes are assumed to have been used). Shrink-wrapped books with multiple components cannot be returned with missing pieces. 

DCC Bookstore - Return Policy

• Textbooks may be returned for a full refund up until the last day to withdraw with full tuition refund for each semester as posted in the College’s published semester class listing.  That date is also printed on Bookstore receipts during the current semester and is emailed to students as a reminder.  Books purchased for one (1) credit or mini-session classes and obtained at times other than the beginning of a semester can be returned for a full refund up until the day that the class begins.  Any books returned after the dates mentioned above will be refunded at a percentage of cost that is determined by the bookstore manager, if any.   
   
• Rented textbooks must be returned to the bookstore by the scheduled return date listed on the students’ copy of the printed receipt. Students who have not returned books by the scheduled return date will be charged the full amount of the textbook plus any additional fees.   
   
• General books such as trade paperbacks, hardcover fiction, and non-fiction may be returned up to five (5) business days after purchase for a full refund. Books must be in new, resalable condition.   
   
• Refunds on calculators and electronic items are not available. Defective items will be replaced up to thirty (30) days of the original purchase. Merchandise must be returned with its carton, related product material (i.e., instructions, warranty, etc.) and the dated sales receipt. Defective merchandise held for more than thirty (30) days will be processed according to the manufacturers’ instructions.  
   
• There is no refund from the bookstore on laptop computers. Laptops found to be defective must be replaced or repaired according to the manufacturer’s warranty instructions.  

All other merchandise purchased from the DCC Bookstore is non-refundable.