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May 16, 2024
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ITE 182 - User Support/Help Desk Principles
Credit Hours: 3
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Prerequisites:
| EDE 10 and MDE 10 are pre-requisites. Students must complete EDE 10 and MDE 10 or have equivalent placement before enrolling in this course. |
Lecture Hours: 3
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